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Complaints Procedure

Global Currency Service values all clients and takes our regulations seriously. If the client has a complaint about the service that was received, the client should contact Global Currency Service in writing, email, fax or telephone. In the first instance, contact the firm’s Compliance Officer who can be contacted as follows:

Compliance Officer
Global Currency Service Ltd
41 London Road
Reigate, RH2 9RJ

Telephone: 44 (0) 208 464 9090
Email: [email protected]

A summary of Global Currency Service’s complaints procedure is available on request.

Global Currency Service will investigate any complaint promptly and aim to resolve it to the client’s satisfaction. If the complaint is not resolved within 8 weeks of its receipt and/or the complaint is not resolved to the client’s satisfaction, eligible complainants (as defined by the FCA rules) may be entitled to refer this matter to the Financial Ombudsman Services (‘FOS’) for further investigation. FOS can be contacted as follows:

Financial Ombudsman Service
South QuayPlaza
183 Marsh Wall
London E14 9SR

Tel: 084 5080 1800 or 030 0123 9 123
Email: [email protected]
Website: http://www.financial-ombudsman.org.uk