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FAQs

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Please find below answers to some regularly asked questions about our Online service. To view the answer simply click on the question of choice.

If your question is not listed, please do not hesitate to get in touch, one of our highly experienced team will be able to answer your query.

What is a foreign exchange company?

A foreign exchange company is a non-bank organisation that services the currency transfer needs of both personal and business clients.  The company's role is to achieve the best currency exchange rates for their clients and to be as cost effective as possible. The company is able to source the currency direct from the foreign exchange (FX) market and therefore pass savings onto their clients.

What happens if I am unable to pay for my trade on the day it falls due?

Contact us immediately, so that we can assist you in resolving and completing your transaction.

Why shouldn’t I just use my bank?

Banks are usually 4 - 8 % more expensive on their exchange rates, sometimes a little less, often a lot more!  At Global Currency Exchange, we monitor the markets closely and are experts at providing guidance at a local level.  We also pride ourselves on providing a personalised service for each of our customers.

How long do you take to transfer funds?

As soon as we receive your payment we transfer your currency straight away. It should take no longer than 48 hours to reach the designated bank account anywhere in the world. In most cases it is even quicker.

How do I know my money is safe?

Global Currency Service hold secure clients accounts with a major international bank in London, which are totally separate from our day-to-day business accounts. These accounts are very similar to how Lawyer / Solicitor clients accounts work. We are also registered with HM Revenue and Customs, registration number 12193187.    

How does Global Currency Service save me money?

As a commercial client of a major international bank, we are able to access very competitive exchange rates from the foreign exchange markets and transact a high volume of deals.  This closeness to the market enables us to pass on great savings to our clients.

Service Summary

  • Send between £100 and £50,000 a day
  • Flexible payment options via online bank transfer or debit card
  • Store beneficiary details for convenience
  • Fully secure
  • Authorised by the FCA

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